FAQ
Frequently asked questions
How long do I have to return an item?
You can return products purchased on our online store within 14 days of receiving your order. Return shipping is at the customer's expense and we do not provide a free return label.
How are refunds issued?
Once we receive and verify your return, the refund is credited to the original payment method used for the purchase, within 14 days.
I want a different size — how do exchanges work?
We handle a size change as a return with a refund (we do not ship a replacement in exchange). We recommend placing a new order for the size you want right away so it doesn't sell out, then returning the original item. Return shipping is always at the customer's expense.
Can I return an item I bought in your store?
The online return policy applies only to purchases made on this website. Items bought in our Bologna store are eligible for an exchange or a store-credit voucher for the product value only — we do not issue refunds for in-store purchases.
Which payment methods do you accept?
We accept PayPal, which also lets you pay by card and, where available, in 3 instalments ("Paga in 3").
Are your products authentic?
Yes. Every product sold by Back-Door Bottega is 100% authentic and guaranteed.
How can I track my order?
If you have an account you can see your orders and returns in your personal area. You will also receive email updates as your order is processed and shipped.
Do you ship internationally?
Yes. Shipping options and costs are shown at checkout based on your destination. See the Shipping page for details.
How do I create an account?
Use the account icon in the header to sign in or register securely. Your account lets you track orders, manage returns and save a wishlist.