Refund Policy

Once we receive your return and verify that the products meet the required conditions, we will process your refund within 14 business days.

Refunds are issued to the same payment method used for the original purchase:

• Credit/debit card: The refund will be credited to the card used. Processing time depends on your bank (typically 5–10 business days)
• PayPal: The refund will be credited to your PayPal account within 3–5 business days

• The product price is refunded, net of any discounts applied
• Original shipping costs are refunded only in the event of a defective product or order error
• Return shipping costs , when borne by the customer, are not refunded

In the event of a defective or non-conforming product, you are entitled to a full refund, including original shipping costs and return shipping. Contact us at info@back-door.it with photos of the defect.

We reserve the right to apply a partial refund in the following cases:

• Products returned with obvious signs of use
• Products missing original tags or labels
• Products returned in damaged packaging (for example, the shoe box used as shipping packaging)

You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the stated timeline, we recommend you:

1. Check your card or PayPal account statement
2. Contact your bank, which may need additional time to process the refund
3. Contact us at info@back-door.it for further assistance