We are based in Italy, this means that shipments to other EU countries do not incur any import charges.
All other shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes.
Please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes.
We are not allowed to declare low values on invoices, or to mark orders as gifts. We must declare the real value of the items you purchased.
Any import duties related to your return will be deducted from your refund.
In case you don’t accept the delivery of your parcel, or if the parcel can’t be delivered, shipping cost and import duties (if any) related to the return of the parcel will be charged to you.
Also, Customs Duties And Taxes Related To Original Shipments Are Not Refundable. In Any Case, You May Be Able To Recover The Costs By Contacting Your Local Customs Office Directly.
